Lifecycle Manager
ViktorAI Coworker company
Warsaw, PolandSenior
Accel
Bek Ventures
Kaya VC
Inovo VC
Tenacity Capital
Leonis Capital
Marketing
About the role
TL;DR
Owns and optimizes the customer lifecycle machine for activation, expansion, and retention.
- •Viktor is an AI employee that integrates with tools like Slack and Microsoft Teams to perform tasks for companies.
- •This role is for the first dedicated lifecycle owner responsible for turning signups into active users and retaining them.
- •Key Responsibilities Own and optimize the lifecycle machine for activation, expansion, retention, and reactivation.
- •Build and manage lifecycle communications for referrals, creators, and implementation specialists.
- •Define segmentation roadmap and drive data dependencies with engineering.
- •Ensure deliverability, sending hygiene, and quality of all outgoing emails.
- •Requirements Experience running lifecycle for a usage-based or PLG B2B SaaS.
- •Hands-on experience with Customer.io (or equivalent).
- •Data fluency, including SQL and product analytics.
- •Ability to quantify impact with metrics.
- •AI-native mindset and experience using AI tools.
Required skills
Growth MarketingSQLPythonProduct-Led GrowthA/B TestingProduct Marketing
Domain expertise
developer-toolsaiproductivity
Tech stack
SQLPythonJavaScriptGitLinuxSlackAirtableExcelGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketo
