Senior Technical Support Engineer
Veeam SoftwareData Protection company
Kirkland, United States$161,138 to $219,500 per yearSenior
Insight Partners
TPG
Temasek
Microsoft
Neuberger Berman Capital Solutions
Canada Pension Plan Investment Board
Software Engineering
About the role
TL;DR
Senior Technical Support Engineer to design solutions, resolve customer issues, and enhance product adoption.
- •Veeam is seeking a Senior Technical Support Engineer to design and develop complex solutions for technical product support requests.
- •This role enhances customer experience by identifying and resolving issues, and contributes to product adoption by logging feature requests.
- •Key Responsibilities Design and develop complex solutions for technical product support requests.
- •Enhance customer experience by identifying, recreating, and tracking customer issues.
- •Contribute to technical documentation and collaborate with engineering, sales, and product management teams.
- •Work on product networking, cloud, virtualization, backup, and recovery, including containerized solutions.
- •Requirements Bachelor's degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field. 6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation.
- •At least 3 years of experience in designing/developing guidelines for Kubernetes, Linux administration (Docker), cloud technologies, and scripting (Bash/Python).
- •Experience supporting customer environments with OpenShift, PKS, Rancher, Google GKE, AWS EKS, and/or VMware administration.
- •Experience configuring public cloud infrastructure (AWS, Azure, Google Cloud) and using CRM platforms (Salesforce, ServiceNow) and Jira.
Required skills
KubernetesLinuxDockerPythonBashAWSAzureGoogle CloudSalesforceJira
Tech stack
KubernetesLinuxDockerBashPythonAWSAzureGoogle CloudSalesforceJira