Senior Manager, Customer Success Engineering
Veeam SoftwareData Protection company
SpainManager
Insight Partners
TPG
Temasek
Microsoft
Neuberger Berman Capital Solutions
Canada Pension Plan Investment Board
Sales & Account Management
About the role
TL;DR
Lead a team of Customer Success Engineers to drive customer outcomes with Veeam Data Platform.
- •The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes across Veeam Data Platform.
- •This role balances strategic planning with hands-on execution leadership, ensuring customers realize value, improve resilience, expand adoption, and reduce renewal risk.
- •Key Responsibilities Lead, coach, and develop a team of Customer Success Engineers.
- •Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
- •Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
- •Act as a senior advisor and escalation point for strategic enterprise customers.
- •Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services.
- •Requirements Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, technical consulting, pre-sales engineering, technical account management, solutions architecture, or related fields.
- •Three or more years of people leadership experience managing technical professionals.
- •Strong understanding of Veeam solutions or comparable data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies.
- •Strong technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery and resilience best practices.
- •Ability to engage executive stakeholders.
Required skills
AWSAzureGoogle CloudLinuxPythonBashCustomer Onboarding
Benefits & perks
22 paid vacation days, 4 extra global VeeaMe Days, 24 paid volunteer hours annually, Private medical insurance, Life insurance, Disability insurance, Enrollment in Spanish public health and social security system, Opportunities to learn and grow through on-demand libraries, Mentoring, Workshops, Learning events
Tech stack
AWSAzureGoogle CloudLinuxPythonBash
