Integration Success Manager
UpvestInvestment Infrastructure company
Berlin, GermanyMid
Sapphire Ventures
Tencent
Bessemer Venture Partners
BlackRock
Notion Capital
Earlybird
Sales & Account Management
About the role
TL;DR
Support clients in integrating with Upvest's API and ensure a seamless experience.
- •Support clients throughout the integration process and post-launch.
- •Develop learning materials and tools to enhance the client experience when integrating with the API.
- •Contribute to the rapidly expanding domain of Integration Success engineering.
- •Personalize the experience for software engineers.
- •Provide clients with timely updates on incident resolution and comprehensive reports once incidents are resolved.
- •Key Responsibilities Deal with clients requests and technical incidents.
- •Conduct workshops with clients to help them integrate smoothly.
- •Monitor clients API and Webhooks consumption to proactively address any oddities.
- •Check the clients implementation quality by conducting joint testing sessions with clients.
- •Work with other Client Impact teams to deliver an exceptional experience for our clients.
- •Requirements Experience: You have a solid background in software maintenance, specifically in roles that involved either consuming or providing APIs.
- •This includes understanding the lifecycle of API-driven systems, from initial integration to ongoing support and evolution.
- •You're comfortable with the intricacies of data exchange between different software components and can troubleshoot issues that arise in such environments.
- •Passion for communication, support, and improvement: You are genuinely enthusiastic about fostering clear and effective communication, not just within your team but also with external stakeholders.
- •You thrive on providing excellent support, actively seeking to resolve issues and empower clients.
- •Beyond just fixing problems, you possess a continuous improvement mindset, always looking for ways to optimize processes, enhance documentation, and elevate the overall client experience.
- •Belief in engineering rigor for documentation and examples: You firmly believe that examples, tutorials, and documentation are just as critical to a product's success as the code itself.
- •You approach their creation with the same meticulous attention to detail, clarity, and accuracy that you apply to writing software.
- •You understand that well-crafted documentation significantly reduces support burdens and accelerates clients implementation and further growth.
- •Ability to see beyond technical detail to the broader product experience: While you possess strong technical acumen, you're not solely focused on the nitty-gritty of code.
- •You have a keen ability to step back and consider how technical components contribute to the overall client journey and product value.
- •You can empathize with clients, understand their needs and pain points, and can translate technical concepts into a client-centric perspective.
- •Focus on what matters, and plan and prioritize accordingly: In a fast-paced environment, you demonstrate excellent judgment in identifying the most critical tasks and initiatives.
- •You're adept at setting priorities, managing your time effectively, and aligning your efforts with the strategic goals of the team and company.
- •You can navigate competing demands and ensure that the most impactful work is consistently addressed.
- •Ownership of tasks and their outcomes: You are a highly responsible individual who takes full ownership of your assignments, from initiation to successful completion.
- •You proactively anticipate challenges, seek solutions, and are accountable for the quality and timeliness of your deliverables.
- •You are not afraid to take initiative and see tasks through to their ultimate resolution, ensuring positive outcomes.
Required skills
Technical LeadershipCustomer Service
Domain expertise
fintech
Benefits & perks
Best-in-class AI tools, Impact-driven work, Wellbeing, Development, Flexible work environment, Compensation and equity, Team celebrations, Inclusion