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Director, Workforce Management
UpgradeNeobanking company
Phoenix, United StatesDirector
DST Global
Ribbit Capital
Neuberger Berman
LuminArx Capital Management
Santander Group
Koch Disruptive Technologies
Operations & Strategy
About the role
TL;DR
Own end-to-end Workforce Management strategy and lead the team.
- •The Director of Workforce Management will own end-to-end WFM strategy across multiple operational functions, driving forecasting, capacity planning, real-time analytics, and tooling while partnering with technology and analytics teams.
- •Key Responsibilities Own WFM strategy spanning forecasting, capacity planning, schedule optimization, and automation roadmap Lead transition to hybrid onshore/offshore operating model and manage BPO capacity allocation Provide executive visibility into workforce performance and staffing risk Define WFM automation, tooling integrations, and partner with tech/product/analytics teams Lead and develop the WFM team and present performance to senior leadership Requirements Proven experience owning WFM strategy and forecasting Experience with capacity planning and schedule optimization Ability to influence cross-functionally and present to senior leadership Experience managing onshore/offshore models and BPO relationships Strong data-driven and automation mindset
Required skills
Engineering ManagementTechnical LeadershipExecutive LeadershipStrategic PlanningOrganizational DesignCoachingMentoringChange ManagementCross-functional LeadershipExecutive PresenceVision Setting