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Customer Success Manager, Contractor Engagement
UpgradeNeobanking company
Atlanta, United StatesMid
DST Global
Ribbit Capital
Neuberger Berman
LuminArx Capital Management
Santander Group
Koch Disruptive Technologies
Sales & Account Management
About the role
TL;DR
Manage contractor relationships to drive adoption and volume of Upgrade's payment solutions.
- •The Contractor Success Manager role will play a vital role in building our sales team in North America.
- •The sales team is responsible for attracting new merchants and contractors to offer their customers payment options through Upgrade.
- •Key Responsibilities Ensure new contractor partners are introduced to and actively leverage Upgrade's solutions at every opportunity.
- •Drive increased consumer loan volume within an assigned contractor portfolio by growing use of Upgrade's solutions with both established and underperforming merchants.
- •Recognize trends to proactively engage in meaningful conversations with contractors to prevent merchant churn within Upgrade's program.
- •Supporting our contractors is our number one priority.
- •It is crucial to provide timely support to assigned contractors to develop loyalty and ensure a great customer experience.
- •Requirements Not specified Not specified Not specified Not specified
Required skills
Customer SuccessAccount ManagementSales
Domain expertise
fintech