Senior Customer Success Manager
TinesAI Workflow company
Sydney, AustraliaSenior
SoftBank Vision Fund 2
Accel
Goldman Sachs Alternatives (Growth Equity)
Activant
Felicis
CrowdStrike Falcon Fund
Sales & Account Management
About the role
TL;DR
Shape customer growth and maturity at Tines through strategic advising and business transformation.
- •The Senior Customer Success Manager will shape customer growth and maturity at Tines.
- •This role involves strategic advising, business transformation, and operationalising automation and AI strategies.
- •Key Responsibilities Act as a strategic advisor to senior customer stakeholders.
- •Lead consultative customer engagements focused on business transformation and workflow maturity.
- •Partner with executive stakeholders, customer builders, and technical teams to connect platform capabilities with organisational priorities.
- •Lead Executive Business Reviews that align customer outcomes, product adoption, roadmap priorities, and commercial growth opportunities.
- •Requirements Ability to operate confidently at every level of a customer organisation.
- •Experience in building in emerging markets and operating with a high degree of autonomy.
- •Strong understanding of organisational change and strategic guidance.
- •Experience in security, IT, engineering, operations, and beyond.
Required skills
Customer SuccessChange ManagementStrategic Planning