Premium Accounts Associate
#tidePlastic Recycling company
Sofia, Bulgaria€20,000.00 - €22,500.00 annual grossMid
Plug and Play Tech Center
Kickstart Accelerator
Technology Fund
Sales & Account Management
About the role
TL;DR
Provide high-level, personalized support and account management for premium members.
- •As a Premium Accounts Associate, you will be part of an exclusive team that delivers high-level support to our Premium members.
- •This role serves as a trusted advisor and dedicated account manager, ensuring a seamless, personalized, and exceptional member experience.
- •Key Responsibilities Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email.
- •Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
- •Deliver a 5-star experience aligned with Premium standards.
- •Build long-term relationships with members by demonstrating in-depth product and process knowledge.
- •Serve as a knowledge hub and mentor for colleagues.
- •Requirements Min. 3 years of experience in premium support, account management, or client-facing roles.
- •Strong problem-solving skills with the ability to navigate complex cases.
- •Exceptional communication skills (written and verbal) with near-native or native-level English.
- •High attention to detail and ability to manage multiple tasks.
- •A proactive, empathetic, and professional attitude.
Required skills
Customer ServiceAccount Management
Domain expertise
fintechproductivity
Benefits & perks
25 days paid annual leave, 3 paid days off for volunteering or L&D activities, Extended maternity and paternity leave, Personal L&D budget, Additional health & dental insurance, Mental wellbeing platform, Fully covered Multisports card, Food vouchers, Snacks, light food, drinks in the office, WFH equipment allowance, Sabbatical Leave, Transportation bonus
Tech stack
Customer ServiceAccount ManagementCommunicationExcelJiraConfluenceSlack