About the role
TL;DR
Manage client accounts and ensure smooth operations for Thunes.
- •The Accounts and Operations Executive will sit at the intersection of client relations and operational execution.
- •They will manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks.
- •Key Responsibilities Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health Identify and follow up on cross-sell and upsell opportunities to grow revenue Act as a day-to-day advocate for your customers, helping Thunes understand their needs and feedback Work closely with internal teams (e.g. product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value Requirements 2-5 years’ experience in B2B Account Management, Customer Success or related client-facing roles Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech or financial services Payments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly Tech-savvy and comfortable working with digital tools (e.g.
- •Sales Force, Tableau, Microsoft Office Suite
- •Excel, PowerPoint, Word) and explaining product features to customers Proficiency languages and solid communication in English is essential, French or Spanish is a plus
Required skills
Customer ServiceAccount ManagementSalesNegotiationCRMBusiness DevelopmentProject Management
Domain expertise
fintech