Retail Associate
The Black TuxOnline Apparel company
San Antonio, United StatesMid
First Round Capital
Menlo Ventures
Lerer Hippeau
Stripes Group
TZP Group
Founder Collective
Sales & Account Management
About the role
TL;DR
Guide customers through personalized fitting appointments and assist in styling for formal events.
- •As a Retail Associate, you'll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life.
- •Key Responsibilities Build rapport with customers by actively listening to their formalwear needs.
- •Use product knowledge and brand storytelling to guide customers through styling and fit.
- •Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs.
- •Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics.
- •Support customers from look conception through final checkout, ensuring a seamless experience.
- •Requirements Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.
- •A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
- •Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
- •A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience.
- •Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
Required skills
SalesCustomer Service
Domain expertise
retail
Benefits & perks
Paid company-recognized holidays, Employee engagement & cultural events, Discounts on garment rental and purchases, Annual compensation process