Product Manager - Customer Onboarding
TeyaPayments company
London, United KingdomMid
D1 Capital Partners
FJ Labs
Tiger Global
2B Global Capital
Glynn Capital
G Squared
Product
About the role
TL;DR
Owns the customer onboarding journey, driving activation and improving merchant conversion rates.
- •You'll own customer onboarding, the journey that turns a signed merchant into an active member of Teya.
- •You'll be the operator who takes a problem like "first-pass approvals are stuck at 70%" or "merchants keep dropping off at the app-login step" and ships the fix.
- •Key Responsibilities Own the end-to-end onboarding journey within the Sales Platform, from offer acceptance through to an activated, transacting member.
- •Drive first-pass approval rate by stripping out document friction and rework.
- •Own the roadmap and the data, finding where the funnel leaks and reporting on what moved.
- •Use AI as a core part of your workflow, building and using reusable skills and automations.
- •Requirements Roughly 3–5 years in product, ideally on an onboarding, activation or other conversion-sensitive flow.
- •Experience building funnel dashboards in product analytics tools like Amplitude.
- •Comfortable pulling your own numbers (SQL or a self-serve tool).
- •Experience working across Risk, Engineering, Design and Sales.
- •Curiosity about AI tooling and experience using Claude, ChatGPT or similar.
Required skills
Product ManagementSQLAnthropic APICustomer OnboardingProduct Analytics
Nice-to-have skills
Compliance Management
Domain expertise
fintech
Benefits & perks
Physical and mental health support, Gym access, 1-1 therapy, Meditation, Digital fitness and nutrition apps, Work from office, Private Health Insurance, Life Insurance, Pension Scheme, 25 days of Annual Leave, Opportunities to travel to different offices, Healthy office snacks and drinks
Tech stack
SQLAnthropic API