Technical Support Engineer (Hybrid/Columbia MD)
ErmeticCloud Security company
Columbia, United StatesMid
Accel
Norwest Venture Partners
Target Global
Glilot Capital Partners
Qumra Capital
Forgepoint Capital
Software Engineering
About the role
TL;DR
Provide technical support for Tenable's cybersecurity products, resolving customer issues.
- •Join Tenable's Technical Support Team to provide exceptional support for vulnerability assessment and compliance auditing software, solving real-world technical challenges in complex customer environments.
- •Key Responsibilities Troubleshoot, analyze, and resolve customer technical inquiries.
- •Analyze vulnerability scan results, system audits, and log events.
- •Recreate customer software issues in a lab environment for engineering assessment.
- •Create and publish solution knowledge for reuse by customers and employees.
- •Requirements 2+ years of professional experience in networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
- •Experience providing technical support to enterprise clients and troubleshooting complex issues.
- •Demonstrated interest in AI and LLMs, with willingness to adopt AI-driven tools.
- •Strong analytical and problem-solving skills.
Required skills
LinuxSQLJiraSalesforceElasticsearch
Nice-to-have skills
PythonJavaScriptOracleMySQLSQL ServerAWSDocker
Domain expertise
cybersecurity
Tech stack
LinuxPythonJavaScriptSQLJiraSalesforceElasticsearchOracleMySQLSQL ServerAWSDocker