Head of Customer Success
Tandem HealthAI & company
Stockholm, SwedenDirector
Kinnevik
Northzone
Amino Collective
Visionaries Club
Sales & Account Management
About the role
TL;DR
Define and build world-class customer success foundations for a fast-scaling health-tech company.
- •Tandem Health is seeking a Head of Customer Success to define and implement world-class customer success strategies.
- •This role focuses on building foundational processes, playbooks, and standards to ensure excellent customer experiences across multiple markets.
- •Key Responsibilities Define excellent Customer Success standards and rebuild foundational processes.
- •Create a clear customer journey from onboarding to renewal.
- •Develop practical playbooks for customer engagement and support.
- •Coach and train teams on delivering excellent Customer Success.
- •Identify opportunities for customer upsell and expansion.
- •Requirements Experience building or shaping a Customer Success function at a high-growth B2B SaaS scaleup.
- •Proven ability to create CS processes, playbooks, and standards from scratch.
- •Understanding of customer onboarding, adoption, retention, and expansion.
- •Experience coaching others to deliver excellent Customer Success.
- •Commercially sharp with an understanding of how CS drives business outcomes.
Required skills
Customer SuccessProduct ManagementSalesCustomer OnboardingCoachingB2B Sales
Domain expertise
healthtechhealthcare
Benefits & perks
Competitive salary & company stock options, 30 days/year of paid vacation, 5,000 SEK wellness allowance, 6,000 SEK yearly health allowance, Generous Parental leave top-up, Private Medical Insurance, Mental health support, Pension program, Social and team-building activities
Tech stack
Customer SuccessProduct ManagementSalesLeadershipStakeholder Management