Sr. Partner Operations Manager
Sword HealthVirtual Physical company
RemoteSenior
Khosla Ventures
General Catalyst
Sapphire Ventures
BOND
Transformation Capital
Armilar Venture Partners
Operations & Strategy
About the role
TL;DR
Manage operational execution for partner relationships at Sword Health.
- •Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships.
- •Key Responsibilities Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
- •Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
- •Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
- •Own account/partner business review prep and delivery for your portfolio.
- •Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
- •Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.
- •Requirements Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.
- •Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.
- •Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.
- •High initiative and sound judgment: you identify what matters and act without waiting to be directed.
- •A track record of building trust directly with external partners or customers, not just internal stakeholders.
- •Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -
- •this is what separates someone ready for live, recurring partner ops from a general internal-ops background.
Domain expertise
healthcare