Director, Client Success
SuperpowerPersonalized Health company
San Francisco, United StatesDirector
Forerunner Ventures
Susa Ventures
Day One Ventures
Long Journey Ventures
Family Fund
Opal Ventures
Sales & Account Management
About the role
TL;DR
Own member engagement, client renewals, and ROI for a personalized health system.
- •Superpower is building a new personalized health system.
- •This founding Client Success role is responsible for driving member engagement, client renewals, and proving the value of the health system.
- •Key Responsibilities Own member engagement and the ROI it drives.
- •Manufacture proof by turning client data into defensible outcomes.
- •Own the client relationship through onboarding, renewal, and expansion.
- •Own retention as the guardrail for gross logo and net revenue retention.
- •Partner closely with Product and Operations to feed insights back into the roadmap.
- •Requirements 7+ years in customer success, account management, or member engagement with ownership of a number.
- •Proven ability to move activation, engagement, retention, or utilization.
- •Comfortable with data and building credible outcomes stories.
- •Strong enterprise relationship skills and ability to earn trust.
- •Entrepreneurial, fast, hands-on, and comfortable in ambiguity.
Required skills
Customer OnboardingSQLPythonJavaScriptExcelPowerPointGitLinux
Nice-to-have skills
Product ManagementRevenue OperationsSalesforceHubSpotGoogle AnalyticsGA4Looker Studio
Domain expertise
healthtechhealthcare
Benefits & perks
equity, visa sponsorship
Tech stack
PythonJavaScriptSQLGitLinuxJiraNotionSlackExcelPowerPointGoogle AnalyticsGA4Looker Studio