CRM Manager - Operations
SumUpPayments company
Berlin, GermanySenior
Goldman Sachs
Temasek
Bain Capital Credit
Crestline
Oaktree Capital Management
American Express
Operations & Strategy
About the role
TL;DR
The CRM Operations Manager will ensure high-quality CRM initiatives are delivered at scale.
- •The CRM Operations Manager will build the operational backbone for the CRM team, ensuring high-quality CRM initiatives are delivered at scale.
- •Key Responsibilities Implement campaigns and customer journeys end-to-end in Iterable.
- •Evaluate campaign briefs to propose optimal technical solutions.
- •Build, maintain, and expand the CRM Knowledge Base.
- •Independently identify, troubleshoot, and optimise underperforming journeys.
- •Develop the channel portfolio and contribute to implementing contact policy and maintaining live journeys.
- •Requirements Experience in CRM, marketing automation, or a closely related field.
- •Proficiency in HTML/CSS for email asset production.
- •Strong SQL skills, able to independently query CRM data views.
- •Demonstrated experience building and maintaining operational processes.
- •Sharp eye for detail with proven experience performing QA on campaign assets and journeys.
Required skills
CRMHTMLCSSSQL
Domain expertise
fintech
Benefits & perks
Equity, Learning & Development budget, Sabbatical, Referral Bonus, Corporate Pension Scheme, Urban Sports Club subsidy, Kita placement assistance, Relocation assistance, Subsidised office lunches
Tech stack
HTMLCSSSQL