GCS Incident Response Specialist
StubHubOnline Ticket company
Atlanta, United States$52,500 - $52,500 USDMid
Bessemer Venture Partners
Allen & Company
Madrone Capital Partners
WestCap
Staenberg Venture Partners
Operations & Strategy
About the role
TL;DR
Manage global event issues, respond to inquiries, and communicate critical updates to customers.
- •StubHub is seeking a GCS Incident Response Specialist to manage global event-level issues and provide timely responses.
- •This role is crucial for addressing large-scale communication needs and reducing customer contact volume.
- •Key Responsibilities Monitor and manage global event-level issues, providing timely responses and resolutions.
- •Respond to employee inquiries via chat, email, and internal reports.
- •Review and assess events potentially impacted by weather, issuing timely notifications to customers.
- •Create and distribute content to internal and external customers.
- •Collaborate cross-functionally to address ad-hoc customer communication requests.
- •Requirements 1-2 years of experience in reporting, analytics, or customer service.
- •Ability to create and execute queries using SQL is a strong plus.
- •Intermediate to advanced Microsoft Excel skills.
- •Advanced written communication skills.
Required skills
SQLExcel
Domain expertise
travelecommerce
Benefits & perks
401k, Health Insurance, Vision Insurance, Dental Insurance, Paid Time Off
Tech stack
SQLExcelJiraConfluenceSlack