Account Manager
Slice GlobalEquity Management company
RemoteManager
Insight Partners
Fenwick
Cooley LLP
TLV Partners
R-Squared Ventures
Jibe Ventures
Sales & Account Management
About the role
TL;DR
Manage a team of account managers, overseeing key accounts and customer success.
- •This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business.
- •You'll manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints.
- •Key Responsibilities Manage a team of key account managers.
- •Oversee escalations, cancellations, and customer complaints.
- •Ensure shop partners receive timely, proactive, and solutions-oriented support.
- •Partner cross-functionally to ensure shop success.
- •Play a crucial role in the growth & success of your team and their shop partners.
- •Requirements 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment.
- •Strong track record of individual performance.
- •Proven ability to manage complex, high-value accounts with a focus on retention and growth.
- •Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity.
- •Demonstrated ability to mentor peers, bring a positive mindset, lead projects, and share best practices.
- •Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies.
- •Strong interpersonal, communication, and negotiation skills.
- •Proficiency in Salesforce, Slack, Excel, and other account management tools.
Required skills
SalesforceSlackExcelAccount ManagementB2B SalesCustomer ServiceNegotiationMentoring
Domain expertise
ecommerceretailfood
Benefits & perks
Premium medical insurance, Personalized training, Continuous training, Career development, Coaching
Tech stack
SalesforceSlackExcel