Support Engineer
SingleStoreDatabase Software company
New YorkMid
Goldman Sachs
Insight Partners
Accel
Khosla Ventures
Vector Capital
Prosperity7 Ventures
Software Engineering
About the role
TL;DR
Provide technical support to enterprise customers, diagnose issues, and collaborate with various teams.
- •Provide technical support to enterprise customers, diagnose issues, and collaborate with various teams to improve support processes.
- •Key Responsibilities Provide email and live technical support to enterprise customers.
- •Identify and reproduce product issues and submit bug reports.
- •Collaborate with developers, sales engineers, and account managers.
- •Work to streamline and improve support processes.
- •Ensure positive customer support experiences.
- •Requirements 4+ years of advanced technical support experience.
- •Experience with MySQL or similar databases and SQL Query Optimization.
- •Solid sysadmin/QA/Testing skills.
- •Experience with scripting or coding languages.
- •Familiarity with distributed systems and AWS/GCP.
- •Strong written and verbal English communication skills.
Required skills
MySQLSQLLinuxKubernetesAWSPythonBash
Nice-to-have skills
Google Cloud
Tech stack
MySQLSQLLinuxKubernetesAWSPythonBash