Client Operations Lead
SharebiteCorporate Meal company
Los Angeles, United States$55,000 - $65,000Lead
Prosus
Fiserv
Contour Venture Partners
Reign Ventures
Lafayette Square
Liberty City Ventures
Operations & Strategy
About the role
TL;DR
Lead client operations, ensuring successful onboarding and daily service.
- •As Client Operations Lead, you will ensure clients receive a consistent and successful operational experience from onboarding through daily service.
- •You will collaborate with Account Management, Care, Logistics, Growth, Product, and on-site teams to launch new clients, enhance existing operations, and develop scalable processes as the company grows.
- •Key Responsibilities Lead client walkthroughs and develop site-specific operating procedures.
- •Own the day-to-day operational success of assigned client sites.
- •Recruit, onboard, train, and coach Client Operations Associates (COAs).
- •Create scalable processes that improve consistency across the COA program.
- •Requirements Experience coaching or leading geographically dispersed field teams. 3-5 years of experience in Operations, Client Operations, Hospitality Operations, Logistics, Customer Success, or Project Management.
- •Experience leading projects and managing multiple priorities in a fast-paced environment.
- •Strong organizational and problem-solving skills.
- •Travel will be required 50-75% of the time.
Required skills
Project ManagementCustomer SuccessSlackCoaching
Domain expertise
food
Benefits & perks
Equity, Health Insurance
Tech stack
Slack