Founding Enterprise Solutions Engineer
ServalIT Service company
San FranciscoSenior
Sequoia Capital
Redpoint Ventures
First Round Capital
General Catalyst
Meritech
Evantic
Sales & Account Management
About the role
TL;DR
Define world-class solutions engineering at Serval, earning trust and winning technical buy-in.
- •This is our founding Solutions Engineer: the first technical seller at Serval and the person who defines what world-class solutions engineering looks like here.
- •You'll own the technical side of the pre-sales cycle for prospective enterprise customers, sitting across the table from sophisticated IT and security buyers who test every claim we make.
- •Your job is to earn their trust, prove the platform, and win the technical decision.
- •Key Responsibilities Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
- •Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
- •Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
- •Requirements 5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
- •A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
- •Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
Required skills
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Domain expertise
ai
Tech stack
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