Director of Customer Success & Onboarding
Get SauceRestaurant Technology company
New YorkDirector
NFX
BNSG Capital
KLI Capital
PICO Venture Partners
Sales & Account Management
About the role
TL;DR
Lead the Customer Success & Onboarding team to drive customer outcomes and retention.
- •We're looking for a Director of Customer Success & Onboarding to lead the CS and Onboarding teams, drive customer outcomes, and manage strategic accounts.
- •Key Responsibilities Own team-level NRR/GRR, activation, time-to-value, and product adoption.
- •Lead and develop CSM and Onboarding teams.
- •Build and own the customer health scoring system.
- •Ensure every customer follows a clear, well-supported journey.
- •Maintain, refine, and document onboarding and success playbooks.
- •Requirements Experienced people leader and strategic operator.
- •Strong background in customer success and onboarding.
- •Ability to automate repeatable work without making customers feel like they're talking to a bot.
- •Experience in a fast-moving, high-pressure environment.
- •Excellent communication and problem-solving skills.
Required skills
Customer SuccessCustomer Onboarding