Technical Support Engineer I - Mexico
SamsaraFleet Management company
RemoteMid
Andreessen Horowitz
General Catalyst
Tiger Global Management
Dragoneer Investment Group
General Atlantic
AllianceBernstein
Software Engineering
About the role
TL;DR
Provide world-class hardware and software support to customers.
- •Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers.
- •You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization.
- •Key Responsibilities Troubleshoot and resolve customer issues with medium to high complexity.
- •Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
- •Author and maintain customer-facing knowledge base articles.
- •Partner with Engineering and Product teams to reproduce bugs and build testbeds.
- •Provide direct feedback to Support Management for product and process improvements.
- •Requirements B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields. 1-3 years of experience in support, engineering, or other technical roles.
- •Bilingual proficiency in English and Spanish is a must.
- •Experience with troubleshooting and supporting hardware & software products.
- •Strong familiarity with using CRMs like Zendesk or Salesforce.
Required skills
SalesforceGitLinuxREST APICustomer Service
Nice-to-have skills
PythonJavaScriptAWSGoogle CloudAzure
Domain expertise
logisticsautomotive
Benefits & perks
Remote work, Professional development stipend, Health insurance, Parental leave
Tech stack
GitLinuxSalesforceREST API