Business Operations Specialist
SalsifyProduct Experience company
PortugalMid
TPG
Venrock
Permira Growth Opportunities Fund
Neuberger Berman
Cap Table Coalition
Warburg Pincus
Operations & Strategy
About the role
TL;DR
Support GTM operations by coordinating services capacity, managing requests, and facilitating cross-functional collaboration.
- •As an operational partner within our GTM ecosystem, you understand Salsify’s product, our field dynamics, and our cross-functional delivery motions.
- •Reporting directly to the Senior Manager of GTM Operations, you will support the day-to-day execution of our commercial and services operations engine, focusing on operational coordination, services capacity planning, and team collaboration rather than deep technical data modeling or heavy system architecture.
- •Key Responsibilities Facilitate the day-to-day tracking, workload coordination, and delivery scheduling for active services engagements within Kimble.
- •Facilitate the day-to-day processing of incoming field enablement and operational requests.
- •Act as a central, collaborative hub between Sales, Marketing, Global Services, and Revenue Operations.
- •Maintain and organize standard operating procedures (SOPs), service playbooks, and change logs in Confluence and Google Docs.
- •Assist in gathering, organizing, and formatting operational inputs using Google Sheets to support routine capacity summaries.
- •Requirements Strong organizational skills and collaborative mindset.
- •Experience with Google Sheets and core GTM tools.
- •Ability to support general team needs and assist with GTM request triage.
- •Experience in operational coordination, services capacity planning, and team collaboration.
- •Familiarity with tools like Salesforce, Kimble, Gong, or Jira is a plus.
Required skills
Business OperationsExcelConfluenceSalesforceJira
Domain expertise
ecommerce
Benefits & perks
Equity, Health & medical benefits, PTO
Tech stack
ExcelConfluenceSalesforceJira