AI Deployment Lead
SalientAI Loan company
San Francisco, United StatesSenior
Andreessen Horowitz
Matrix Partners
Y Combinator
General Catalyst
Michael Ovitz
Gallery Ventures
Sales & Account Management
About the role
TL;DR
Manage post-sales lifecycle for strategic accounts, ensuring smooth operations and resolving technical issues.
- •Own the post-sales lifecycle for some of our largest customers, managing the relationship, understanding the system, and forming a real technical judgment when something goes wrong.
- •Key Responsibilities Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion.
- •Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams.
- •Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects.
- •Requirements 4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role.
- •Hands-on experience with LLMs, prompts, evals, or agentic workflows.
- •Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology.
Required skills
LLMsCustomer ServiceAccount Management
Nice-to-have skills
Compliance ManagementTechnical Leadership
Domain expertise
fintech
Benefits & perks
medical, dental, and vision coverage, generous 401(k), catered lunches
Tech stack
LLMs