Technical Support Engineer (L2)
RunpodGPU Cloud company
Remote€70,000 - €82,500Senior
Software Engineering
About the role
TL;DR
Provide advanced technical support for AI infrastructure, resolving complex customer issues.
- •Runpod is seeking a Technical Support Engineer (L2) to provide advanced technical assistance to customers, resolving complex issues and ensuring high customer satisfaction.
- •This role requires a proactive individual passionate about delivering exceptional support in a fast-paced AI infrastructure environment.
- •Key Responsibilities Troubleshoot and resolve critical technical issues related to configuration, performance, and functionality.
- •Utilize diagnostic tools, code analysis, and log analysis to identify root causes and implement solutions.
- •Communicate effectively with customers and internal teams (engineering, sales, product management).
- •Create and maintain technical documentation, including knowledge base articles and guides.
- •Requirements 5+ years of professional experience in technical customer support.
- •Familiarity with applied AI use cases (inference, fine-tuning, LLMs).
- •Strong problem-solving skills and experience with Linux, Docker, and SQL databases.
- •Ability to write and execute scripts in Python and read code/logs.
Required skills
PythonLinuxDockerSQLBashPostgreSQLMySQLGit
Nice-to-have skills
DatadogGrafana
Domain expertise
aideveloper-tools
Benefits & perks
Equity, Flexible PTO, Remote work, Home Office & Equipment Stipend
Tech stack
PythonBashSQLLinuxDockerDatadogGrafanaPostgreSQLMySQLGit