Customer Support Engineer
RilletAI-native ERP company
RemoteMid
Andreessen Horowitz
Sequoia
Oak HC/FT
Creandum
First Round Capital
ICONIQ
Operations & Strategy
About the role
TL;DR
Resolve customer issues and build scalable support systems at Rillet.
- •Join Rillet as a Customer Support Engineer, combining front-line support with technical work to build scalable support systems.
- •Key Responsibilities Resolve inbound support tickets across various question types.
- •Triage and escalate issues with sufficient context.
- •Build AI-assisted workflows to automate manual support processes.
- •Develop internal tools and integrations to scale support execution.
- •Contribute to and improve the internal knowledge base.
- •Requirements 6 months to 3 years in customer-facing or technical support roles.
- •Customer-first orientation and strong written communication skills.
- •Technical capability and systems orientation.
- •Strong triage instinct and pattern recognition.
- •High attention to detail in a fast-moving environment.
Required skills
Customer Service
Domain expertise
fintech
Benefits & perks
Competitive Pay & Benefits, Room to Grow, Flexibility That Works, Build Real Connections
Tech stack
Linear