Head of Customer Success
RevenueCatSubscription Management company
RemoteDirector
Bain Capital Ventures
Index Ventures
Y Combinator
Adjacent
Volo Ventures
SaaStr Fund
Sales & Account Management
About the role
TL;DR
Lead and rebuild the CSM function as a high-context, commercially sharp, app-growth-oriented team.
- •As Head of Customer Success, you will lead and rebuild the CSM function as a high-context, commercially sharp, app-growth-oriented team.
- •Key Responsibilities Building the CSM operating system Owning a number of accounts Joining team's customer calls Reviewing account plans Coaching CSMs through difficult account situations Requirements Understanding app, customers, business model, growth goals, RevenueCat setup, and levers for making more money Experience in a remote-first environment Strong leadership and team management skills Ability to build and scale systems Experience with top-tier accounts and growth diagnosis
Required skills
Customer SuccessStrategic Planning
Nice-to-have skills
Product ManagementAgileOKRsDesign Thinking