Customer Success Manager
ReductoAI Document company
San Francisco, United StatesMid
Andreessen Horowitz
Benchmark
First Round Capital
BoxGroup
Y Combinator
Sales & Account Management
About the role
TL;DR
Drive customer success and retention for enterprise clients.
- •As a Customer Success Manager, you'll help build our customer success function and manage high-value customers to drive retention and NRR.
- •Key Responsibilities Manage a portfolio of enterprise customers from implementation through expansion Conduct regular business reviews and maintain strong relationships with key stakeholders Monitor customer health metrics and proactively address potential issues Create and execute customer success playbooks for different customer segments Build our customer success function from the ground up Requirements 4+ years of experience working with Enterprise clients in consulting Familiarity with ML/AI infrastructure or developer tools Technical background or strong interest in AI/ML
Required skills
Customer SuccessBusiness DevelopmentSales
Domain expertise
ai
Benefits & perks
Unlimited PTO, Lunch, Reimbursed Transportation, Insurance, Health and Wellness Budget, Parental Leave, 401k + 4% company match