Senior Customer Support Engineer
Propel SoftwareProduct Lifecycle company
ThiruvananthapuramSenior
Salesforce Ventures
Norwest Venture Partners
Cloud Apps Capital Partners
Green D Ventures
TIFF
Ankona Capital
Software Engineering
About the role
TL;DR
Resolve complex customer issues across Propel and Salesforce platforms.
- •Propel seeks a Technical Support Engineer to join our India team.
- •This role requires a strong technical background, exceptional communication skills, and the ability to troubleshoot complex issues across the Propel and Salesforce platforms.
- •Key Responsibilities Independently troubleshoot, reproduce, log, and resolve complex customer issues across Propel and Salesforce.
- •Lead customer interactions across multiple channels, demonstrating expert-level communication and consistently de-escalating complex situations.
- •Serve as the primary trusted point of contact for Premier Support customers, applying advanced technical judgment to resolve high-complexity cases.
- •Requirements Minimum 1+ year experience in Salesforce troubleshooting and administration.
- •BS or equivalent experience in Computer Science, Engineering, or related.
- •Database administration understanding: SQL, SOQL, SQL scripting preferred.
Required skills
SalesforceSQLCommunicationProblem Solving
Tech stack
SalesforceSQL