Team Lead, Enterprise RCM Operations
PromptPractice Management, company
RemoteManager
ICONIQ Capital
Amity Ventures
Breachway Capital
Operations & Strategy
About the role
TL;DR
Lead enterprise RCM operations, manage client accounts, and drive revenue cycle success.
- •The Enterprise RCM Operations Team Lead is the operational lead and subject matter expert for enterprise client accounts, acting as an extension of the client's revenue cycle team.
- •This role oversees AR performance, identifies improvement opportunities, and drives successful revenue cycle outcomes through proactive partnership and operational leadership.
- •Key Responsibilities Serve as the primary operational point of contact for assigned enterprise client accounts related to Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows.
- •Conduct detailed root cause analysis of denied claims, rejected claims, underpayments, and payment variances.
- •Assign and prioritize weekly workloads, oversee daily operational performance, and utilize dashboards and reporting tools to monitor performance.
- •Facilitate onboarding and ongoing training for team members and provide hands-on support and coaching.
- •Generate, review, and distribute monthly reporting related to AR performance, denial trends, and operational KPIs.
- •Requirements A minimum of 2 years of hands-on experience in managing the day-to-day functions of a billing and collections team.
- •Proficient in utilizing software applications essential for revenue cycle management, including Google for Business, Microsoft Excel, and Word.
- •Exceptional supervisory competencies, including demonstrated proficiency in leadership and team development, coaching, and mentoring.
- •A proactive change agent capable of driving organizational transformation and guiding teams through change management initiatives.
Required skills
Revenue OperationsAccounts ReceivableExcelCoachingMentoringChange Management
Domain expertise
healthcare
Benefits & perks
Competitive salaries, Remote/hybrid environment, Potential equity compensation, Flexible PTO, Company-wide sponsored lunches, Company paid disability and life insurance benefits, Company paid family and medical leave, Medical, dental, and vision insurance benefits, Discounted pet insurance, FSA/DCA and commuter benefits, 401k, Complimentary subscription to digital fitness classes and wellness content, Recovery suite at HQ
Tech stack
Excel