Enterprise Client Success Manager (B2B SaaS)
PromptPractice Management, company
RemoteSenior
ICONIQ Capital
Amity Ventures
Breachway Capital
Sales & Account Management
About the role
TL;DR
Drive customer satisfaction, retention, and expansion for Prompt's largest B2B SaaS clients.
- •Prompt is seeking an Enterprise Client Success Manager to drive customer satisfaction, retention, and expansion for their largest clients.
- •This role is crucial for ensuring Prompt's customers achieve maximal success with the platform.
- •Key Responsibilities Own the enterprise onboarding and go-live experience.
- •Build and nurture strong relationships with senior leaders, acting as a trusted advisor.
- •Be the main point of contact for Prompt's largest customers, owning product utilization and expansion.
- •Monitor adoption trends and proactively identify risks and opportunities.
- •Develop and deliver client success reviews focusing on performance and strategic insights.
- •Requirements Highly motivated to work in a fast-paced role with high client expectations.
- •Proficient in resolving customer concerns and identifying upsell opportunities.
- •Ability to work independently and travel up to 20%.
- •Exceptional communication and interpersonal skills.
- •Strong working knowledge of outpatient therapy front office workflows.
Required skills
SalesNegotiation
Nice-to-have skills
Product Management
Domain expertise
healthcare
Benefits & perks
Competitive salaries, Remote/hybrid environment, Potential equity compensation, Flexible PTO, Company-wide sponsored lunches, Company paid disability and life insurance benefits, Company paid family and medical leave, Medical, dental, and vision insurance benefits, Discounted pet insurance, FSA/DCA and commuter benefits, 401k, Complimentary subscription to digital fitness classes and wellness content, Recovery suite at HQ