Senior Customer Success Manager (Supply chain experience)
Project44Supply Chain company
Bangalore, IndiaSenior
TPG
Goldman Sachs Asset Management
Generation Investment Management
A.P. Moller Holding
CMA CGM
Thoma Bravo
Sales & Account Management
About the role
TL;DR
Owns enterprise accounts, driving retention, expansion, and customer health.
- •We are looking for a Senior Customer Success Manager to own a named portfolio of enterprise accounts across North America, working closely with Account Executives, Product, Support, and cross-functional teams to protect and grow project44’s existing customer base.
- •In this role, you will serve as the primary strategic partner for your accounts
- •directly accountable for retention, expansion, and long-term customer health.
- •Key Responsibilities Own a named portfolio of enterprise accounts across North America with full accountability for gross revenue retention (GRR), net revenue retention (NRR), and account health.
- •Build and execute joint success plans with each customer, translating their supply chain and logistics business objectives into a structured adoption roadmap.
- •Lead structured Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to connect platform outcomes to customer business goals.
- •Own escalation management for accounts in your portfolio, coordinating cross-functional resolution.
- •Represent the voice of your customers internally, channeling structured product feedback to Product and Enablement teams.
- •Requirements 5+ years relevant work experience in a Customer Success Tech Touch, Product Specialist, or Project Management role.
- •Experience working in SaaS companies.
- •Advanced AI fluency is a requirement for this role: hands-on proficiency with Claude and other AI tools.
- •Data fluency: ability to pull and interpret adoption and consumption reports and build narratives from behavioral signals.
- •Comfortable operating across cultures and time zones, with confident, clear communication with North American customers.
Required skills
SalesforceAnthropic APIProject Management
Nice-to-have skills
JiraConfluence
Domain expertise
logistics
Tech stack
JiraConfluenceSalesforceAnthropic API