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Customer Support Analyst
PPROPayments Infrastructure company
Shanghai, ChinaMid
PayPal Ventures
J.P. Morgan
Wellington Management
Citi Ventures
Sprints Capital
HPE Growth
Operations & Strategy
About the role
TL;DR
Provide merchant onboarding and client support for payment processing services.
- •At PPRO, we simplify access to local payment methods and enable the sale of goods and services to anyone in the world using their preferred way to pay.
- •Key Responsibilities Configure and onboard merchants of our PSP clients for various payment methods.
- •Assist with the technical setup of our PSPs.
- •Troubleshoot client issues and open Jira tickets to report errors to relevant teams.
- •Handle requests from acquiring partners and coordinate with the respective clients.
- •Support clients and partners with general inquiries related to payment processing.
- •Requirements 2-3 years of experience in a customer support role, preferably within the payments or financial technology industry.
- •Strong understanding of payment processing concepts, including local payment methods (LPMs).
- •Proficiency in using support ticketing systems (Jira).
- •Proficiency in Mandarin (spoken and written).
Required skills
Customer ServiceJira
Nice-to-have skills
Technical Leadership
Domain expertise
fintech
Benefits & perks
Health Allowance, Gym Allowance, All statutory insurances, Access to mental health support with Plumm Health
Tech stack
Jira