Senior Product Operations Manager
PostmanAPI Development company
San Francisco, United States$166,421 - $226,910Senior
Insight Partners
CRV
Coatue
Battery Ventures
Nexus Venture Partners
Bond Capital
Product
About the role
TL;DR
Ensure seamless alignment between product management, engineering, customer support, and GTM teams.
- •Play a critical role in ensuring seamless alignment between product management, engineering, customer support, and Go-to-Market (GTM) teams in a fast-paced SaaS environment.
- •Key Responsibilities Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle.
- •Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap.
- •Identify areas where team effort doesn’t align with the core business strategy and customer needs.
- •Requirements Bachelor’s degree or equivalent in Engineering, Information Technology, or a related field. 5 years of progressive experience in a Product Operations, Technical Program Management, Go-to-Market (GTM) strategy or a related role in a high-growth SaaS company.
- •Work experience to include: (1) 3 years of experience as a Developer, Quality Engineer, Data Analyst, or technical software engineering role. (2) 2 years of experience leading operational change in cross-functional teams for a 200+ engineering member organization, including release management, operational process design and implementation, and building scalable solutions. (3) 2 years of experience with product management and development tools, including Redash, Postman, Github, Looker, Jira Product Discovery, and Cursor.
Required skills
Product OperationsProduct Management
Benefits & perks
equity, full medical coverage, flexible PTO, wellness reimbursement, monthly lunch stipend
Tech stack
PostmanLooker