Senior Customer Success Manager
PoshEvent Management company
New York, United StatesSenior
Goodwater Capital
FirstMark Capital
Companyon Ventures
EPIC Ventures
Causeway Ventures
Day One Ventures
Sales & Account Management
About the role
TL;DR
Drive growth and success for high-value event organizers.
- •Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100–150 of their highest-value event organizers.
- •This role is a strategic growth partnership, not a support function.
- •Key Responsibilities Own and grow a strategic book of business of 100–150 high-value organizers.
- •Lead the customer journey from onboarding through QBRs and ongoing success planning.
- •Help organizers scale their businesses by growing ticket sales and expanding into new markets.
- •Drive product adoption and value realization by connecting Posh features to business goals.
- •Use data to proactively identify growth opportunities, engagement priorities, and churn risk.
- •Requirements 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
- •Track record of driving adoption, retention, renewals, and expansion across a book of business.
- •Experience leading onboarding, QBRs, success plans, and strategic conversations.
- •A commercial, consultative mindset connecting product capabilities to customer outcomes.
- •Strong instincts around churn risk, account prioritization, and expansion opportunities.
Required skills
Customer SuccessAccount Management