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Sr. Customer Success Manager
PointClickCareEHR for company
United StatesSenior
Dragoneer Investment Group
Hellman & Friedman
JMI Equity
Sales & Account Management
About the role
TL;DR
Manage and optimize client relationships to ensure they maximize PointClickCare’s solutions.
- •The Senior Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize PointClickCare’s solutions.
- •Key Responsibilities Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
- •Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
- •Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
- •Provide early warning and turnaround strategies that focus on customer health and churn mitigation.
- •Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.
- •Requirements You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
- •Experience in a customer-facing role within a Saas/tech company Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
- •Proven track record of sustaining and growing relationships
Required skills
Customer SuccessStrategic PlanningBusiness DevelopmentSalesforceAccount Management
Nice-to-have skills
Presentation SkillsProject ManagementTechnical Leadership
Domain expertise
healthcare