Customer Success Manager
Pindrop SecurityVoice Security company
United StatesMid
Andreessen Horowitz
Redpoint Ventures
GV
Webb Investment Network
Institutional Venture Partners
Google Capital
Sales & Account Management
About the role
TL;DR
Trusted point of contact for customers, managing account health and renewal coordination.
- •As a CSM at Pindrop, you are a trusted point of contact for your customers.
- •This is a remote-based role located within the United States.
- •Key Responsibilities Manage a defined portfolio of commercial and mid-market accounts, proactively reviewing account history and aligning outreach to customer goals and lifecycle stage.
- •Build rapport with day-to-day customer contacts and work toward becoming a trusted advisor for product and value conversations.
- •Build and maintain success plans tied to customer-stated goals, with input from the account team.
- •Communicate value delivered in terms customers can connect to their business outcomes.
- •Own renewal coordination for assigned accounts with sales partner end-to-end, following team playbooks and escalating commercial decisions when needed.
- •Requirements Strong communicator with the ability to present clearly across levels of the customer organization.
- •Experience with Gainsight or a similar customer success platform, Salesforce, and Google Workspace.
- •Understanding of call center, CCaaS, or contact center infrastructure is preferred.
- •Experience in fraud, authentication, security, or adjacent technology environments is a plus.
- •Willing to travel up to 25% is required.
Required skills
Customer ServiceSalesforceCustomer SuccessAccount Management
Domain expertise
cybersecurity
Benefits & perks
Willing to travel up to 25% is required
Tech stack
Salesforce