Customer Success Manager Northern Europe
PigmentAI Business company
London, United KingdomMid
ICONIQ Growth
IVP
Greenoaks
Felix Capital
Sandberg Bernthal Venture Partners
Meritech
Sales & Account Management
About the role
TL;DR
Ensure customers achieve high adoption and business value from Pigment.
- •As a Customer Success Manager, you'll ensure customers achieve high adoption and business value from Pigment.
- •You'll develop success plans, manage champions, and align stakeholders to deliver business outcomes.
- •Key Responsibilities Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer.
- •Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment.
- •Driving ARR and reducing risks across your portfolio.
- •Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
- •Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
- •Lead the development of the Pigment community through thought leadership, events, and developing best practices.
- •Requirements Significant experience in customer success, account management, or a similar role within a software/SaaS company.
- •Proven track record of managing Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
- •Experience with AI customer engagement strategies, automation technologies and platforms.
- •Strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
- •Excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
- •Outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
- •Fluent in English.
- •Self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
Required skills
Customer SuccessAccount Management
Benefits & perks
Competitive package, Stock options, Bike2work scheme, Trust and flexible working hours, Remote-friendly environment