Customer Success Manager
PigmentAI Business company
Toronto, Canada$115K - $155KMid
ICONIQ Growth
IVP
Greenoaks
Felix Capital
Sandberg Bernthal Venture Partners
Meritech
Sales & Account Management
About the role
TL;DR
Ensure customer success and drive value from Pigment's platform for SMB & Mid-Market accounts.
- •As a Customer Success Manager at Pigment, you will ensure customers achieve high adoption and value from using our platform, focusing on SMB & Mid-Market accounts.
- •Key Responsibilities Drive customer renewals and identify expansion opportunities.
- •Collaborate with sales teams for upsell and cross-sell opportunities.
- •Partner with the product team to relay customer feedback and contribute to the product roadmap.
- •Requirements 3+ years of experience in customer success or account management in a software/SaaS company.
- •Proven track record in managing high-volume SMB & Mid-Market accounts.
Required skills
Customer SuccessAccount ManagementSalesforce
Domain expertise
fintech
Benefits & perks
Competitive compensation package, Generous time off and parental leave policies, New offices in major cities, High-end equipment
Tech stack
Salesforce