Senior Manager, Implementations
PermitflowConstruction Tech company
New York, United StatesManager
Accel
Kleiner Perkins
Initialized Capital
Y Combinator
Felicis
Altos Ventures
Operations & Strategy
About the role
TL;DR
Leads customer onboarding team from contract to 90 days.
- •The Senior Manager of Implementations will lead the team responsible for customer onboarding from contract signature to their first 90 days.
- •Key Responsibilities Coach Implementation Managers through complex enterprise launches Serve as the leadership sponsor on high-stakes launches and at-risk accounts Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems Partner with Sales, Customer Success, and Operations on handoffs and service delivery Hire ahead of growth and ramp new Implementation Managers quickly Identify recurring patterns behind launch slippage and customer friction Requirements 4+ years managing an implementation, onboarding, or professional services team 8+ years in implementation, onboarding, or professional services A track record of scaling B2B SaaS onboarding teams through growth Strong project management instincts Comfort operating in regulated or operationally complex environments Clear, direct written communication
Required skills
Project ManagementCustomer Service