IT Support Analyst
PaytientHealthcare Payments company
Columbia, United StatesMid
Felicis Ventures
Mercato Partners Traverse Fund
Bertelsmann Investments
Lightbank
Box Group
Lachy Groom
About the role
TL;DR
Provide technical support to employees, manage user accounts, and assist with IT issues.
- •The IT Support Analyst will be the first point of contact for employees seeking technical assistance.
- •This role requires strong problem-solving skills and a customer service mindset.
- •Key Responsibilities Monitor and Manage Slack Channels and Jira Ticket Queues Respond promptly to end-user requests, troubleshoot basic technical issues, and escalate tickets when necessary.
- •Create, modify, and delete user accounts in Google Workspace, Okta, and other systems.
- •Assist with password resets, account lockouts, and basic user access issues.
- •Perform user onboarding and offboarding tasks, including configuring accounts and granting appropriate access permissions.
- •Requirements Basic knowledge of Google Workspace administration (creating/deleting users, email configurations, basic troubleshooting).
- •Familiarity with identity and access management, including basic Okta user administration, password resets, and troubleshooting login issues.
- •Ability to manage Slack workspaces, troubleshoot common issues, and assist users with notifications, account settings, and integrations.
Required skills
Slack
Domain expertise
healthcare
Tech stack
SlackJiraConfluence