Senior Manager, Business Operations
PapaCare Management company
RemoteSenior
Y Combinator
Tiger Global Management
SoftBank Vision Fund 2
Comcast Ventures
Canaan
TCG
Operations & Strategy
About the role
TL;DR
Drive operational performance and business impact across Papa.
- •This role sits within Business Operations, focused on strategy, execution and financial analytics.
- •The Business Operations team drives operational performance and business impact across Papa by owning the complex cross-functional work that sits between teams
- •from pilot execution and client operations to company-wide BizOps priorities
- •enabling every function to move with more speed and confidence.
- •Key Responsibilities Operational Ownership: Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle
- •from pilot scoping through implementation, renewal, and ongoing engagement.
- •Deal Desk & Pricing: Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives.
- •Implementation: Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs.
- •Requirements Experience: 5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
- •Financial Acumen: Demonstrated ability to work with financial models, pricing structures, or client-level P&L analysis; comfortable owning commercially sensitive requests that require analytical precision.
- •Cross-Functional Execution: Proven ability to drive complex, multi-stakeholder workstreams to completion with minimal oversight, including close partnership with client-facing teams (Client Success, Account Management, or Implementation).
Required skills
Business OperationsProject Management
Domain expertise
healthcare