Senior Principal Customer Success Manager
PagerDutyIncident Management company
Los Angeles, United States$124,800 - $171,600Senior
Andreessen Horowitz
T. Rowe Price
Wellington Management
Accel
Elevation Capital
Prime Venture Partners
Sales & Account Management
About the role
TL;DR
Accelerate customers' digital journey by building strong executive-level relationships.
- •PagerDuty is a leader in Digital Operations Management, trusted by over 13,000 organizations to deliver a perfect digital experience.
- •The Senior Principal Customer Success Manager will build strong relationships with key stakeholders to help customers accelerate their digital journey.
- •Key Responsibilities Build executive-level trusted advisor relationships with customers.
- •Demonstrate hands-on PagerDuty Product knowledge.
- •Guide customers on process, people, and change management best practices.
- •Proactively identify risks and work with the sales team to build a risk mitigation plan.
- •Produce and execute a comprehensive adoption path of PagerDuty products.
- •Requirements 8-10 years of relevant customer-facing experience.
- •Proficiency in developing comprehensive business value ROI models.
- •Strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.
Required skills
Customer SuccessBusiness DevelopmentChange ManagementStrategic Planning