Account Manager (US)
PagerDutyIncident Management company
United StatesSenior
Andreessen Horowitz
T. Rowe Price
Wellington Management
Accel
Elevation Capital
Prime Venture Partners
Sales & Account Management
About the role
TL;DR
Manage a portfolio of existing SaaS customers, driving adoption, renewals, and expansion.
- •PagerDuty is seeking an Account Manager to join their customer-focused team.
- •As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.
- •Key Responsibilities Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- •Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- •Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- •Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
- •Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
- •Requirements 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. 4+ years of proven success managing renewals and growth within a SaaS environment.
- •Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
- •Bachelor’s degree or equivalent experience.
Required skills
Account ManagementCustomer SuccessSalesforceTableauLookerNegotiationBusiness DevelopmentRevenue Operations
Benefits & perks
Competitive salary, Comprehensive benefits package, Flexible work arrangements, Company equity, ESPP (Employee Stock Purchase Program), Retirement or pension plan, Generous paid vacation time, Paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, Paid parental leave, Paid volunteer time off, Company-wide hack weeks, Mental wellness programs
Tech stack
SalesforceTableauLooker