Account Manager
PagerDutyIncident Management company
Remote$105,000 - $125,400Senior
Andreessen Horowitz
T. Rowe Price
Wellington Management
Accel
Elevation Capital
Prime Venture Partners
Sales & Account Management
About the role
TL;DR
Drive customer success and revenue growth as an Account Manager for PagerDuty.
- •PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.
- •Key Responsibilities Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- •Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- •Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- •Requirements 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. 4+ years of proven success managing renewals and growth within a SaaS environment.
- •Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Required skills
Account ManagementCustomer SuccessSalesforceTableauLookerContract Management
Benefits & perks
bonus, commission, equity, benefits
Tech stack
SalesforceTableauLooker