Senior Vendor Relationship Manager
OysterGlobal Employment company
PolandSenior
Stripes
Emergence Capital
Endeavor Catalyst
Silver Lake Waterman
Georgian
G2 Venture Partners
Operations & Strategy
About the role
TL;DR
Manage and evolve Oyster's global vendor ecosystem and strategic partnerships.
- •Own and evolve Oyster's global vendor ecosystem, acting as the bridge between our business, our customers, and our external partners.
- •You'll manage critical relationships across partners, ensuring they deliver scalable, high-quality solutions that enable our customers to hire anyone, anywhere.
- •Key Responsibilities Own strategic relationships with key operational vendors.
- •Monitor, maintain, and strive to improve vendor KPIs, SLAs, and accountability frameworks.
- •Lead commercial discussions, contract negotiations, and partnership renewals.
- •Identify operational or geographic gaps within the vendor ecosystem and evaluate new partners.
- •Lead resolution efforts for complex vendor and customer escalations.
- •Requirements 5+ years of experience in Vendor Management, Customer Success or a related function.
- •Experience working within an Employer of Record (EOR), global employment, HR tech, or international operations environment.
- •Strong experience managing strategic external partnerships and navigating complex stakeholder relationships.
- •Demonstrated experience leading commercial negotiations and managing partner performance.
- •Highly strategic thinker with the ability to balance operational detail with long-term business goals.
Required skills
Vendor ManagementContract ManagementNegotiationPartnership ManagementBusiness OperationsCustomer SuccessCross-functional LeadershipStrategic PlanningRisk Management
Domain expertise
hrtechproductivity
Benefits & perks
Remote work, Paid time off, Mental health support, Wellbeing allowance, Flexible parental leave, WFH stipend
Tech stack
Node.jsPythonJavaScriptTypeScriptAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceNotionSlackAirtableExcelPowerPointWorkdayGreenhouseLeverMarketo