Drive customer adoption and growth for Outreach's install base through strategic product marketing.
•Outreach is seeking a Senior Product Marketing Manager to lead the post-sale product marketing strategy for their existing customer base.
•This role will focus on translating product capabilities into customer value and driving measurable growth within the install base.
•Key Responsibilities Own the install base marketing strategy, identifying underused features and developing messaging to drive customer engagement and product adoption.
•Create adoption-focused content, including in-app messages and email campaigns.
•Develop internal enablement resources for customer success teams.
•Define and track adoption metrics in collaboration with data and analytics teams.
•Identify expansion signals and partner with Growth Marketing to run campaigns that reduce churn and support renewals.
•Requirements 5-7 years of experience in product marketing, customer marketing, or a related role in B2B SaaS.
•Ability to translate product capabilities into customer-facing value narratives.
•Experience using AI tools to accelerate content creation and streamline workflows.
•Comfort with product usage data to identify adoption patterns and connect data to a story.
•Strong written communication, content development, and presentation skills.