Manager, Customer Operations (Revenue Operations)
OutreachSales Engagement company
Seattle, United StatesManager
Sands Capital
Salesforce Ventures
Spark Capital
Premji Invest
STEADFAST Capital Ventures
Lone Pine Capital
Operations & Strategy
About the role
TL;DR
Manage post-sales operations and programs for customer retention and growth.
- •This role owns post-sales operations and the programs that drive retention and growth of existing and new customers.
- •You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting.
- •Key Responsibilities Design and run customer-centric processes and AI/agentic workflows.
- •Analyze trends using customer and system data to provide interpretation and gap analysis.
- •Own customer lifecycle programs across onboarding, adoption, renewal, and growth.
- •Run weekly renewal forecast cadences in partnership with CS leadership.
- •Lead and grow a team, and communicate clearly from the top down.
- •Requirements 5+ years of experience in Customer Success or Account Management. 5+ years of experience in Customer Operations or Revenue Operations, with at least 2 years of people leadership experience.
- •Hands-on experience implementing AI or automation in a customer-facing context.
- •Strong analytics and a habit of measuring impact.
- •Prior customer-facing experience with complex software, and fluency with tools like Salesforce and Outreach.
Required skills
Revenue OperationsSalesforceProject Management
Domain expertise
productivityai
Tech stack
Salesforce