Technical Account Manager
OrkesAI Orchestration company
AustraliaSenior
Battery Ventures
AVP
Prosperity7 Ventures
Nexus Venture Partners
Vertex Ventures US
Sales & Account Management
About the role
TL;DR
Provide technical support and manage customer relationships for Orkes products.
- •The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing the customer relationship post-sale, and ensuring the successful implementation and ongoing usage of the company’s products.
- •Key Responsibilities Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments.
- •Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company’s products.
- •Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities.
- •Requirements Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience Strong technical background, with experience in software, cloud services, or IT infrastructure Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.
Required skills
Project Management
Benefits & perks
Comprehensive health coverage including medical, dental, and vision, Flexible PTO